North American GBS Service Center Lead, Sr. Director
14:30 PANEL: What You Don’t Know Can Kill You: How to Best Predict Operational Issues Before They Take Place
Starting a shared services organization from the ground up is a tricky business and as SSOs often find themselves having to justify their very existence, the pressure is on to not make mistakes. From streamlining processes, to eliminating redundancies, there is a lot of room for error. In this session, panelists discuss ways to be forward-thinking and agile to adapt to what may come, and avoid complete failures that cost time and money.