October 26 - 28, 2016
The Marker San Francisco, San Francisco, CA

Sam Barani

Head, Global/Outsourced Shared Services Operations
Salesforce.com


14:45 Captive vs. Outsourcing vs. Hybrid: Which Model is Right for Your Organization?

Do it yourself, let someone else do it for you, or something in between. Each model has its pros and cons. In this session, gain key insight into each model and gain a clearer picture of which one best fits your needs. Hear candid perspectives relating to:
·· How to determine the risks and rewards related to each model and whether they provide competitive advantage
·· The change management and communication challenges associated with each model
·· The key differences between managing a captive shared services and outsourced centers


Check out the incredible speaker line-up to see who will be joining Sam.

Download The Latest Agenda