VA Transformation and the Move to a Shared Services Environment

VA Transformation and the Move to a Shared Services Environment
Thomas M. Muir Director, Support Services, MyVA Program Office Department of Veterans Affairs, duscusses how the VA is currently undertaking the largest transformation in history for the second largest federal government agency to become a more Veteran-centric organization, one that Veterans and employees can be proud to call “My VA”. As part of this transformation, VA is moving out on a roadmap with operating principals to move to a shared services environment, called “Support Services Excellence” in order to integrate across business lines and organizations and improve service delivery at the point of service for Veterans, our customers.

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