Presentations

VA Transformation and the Move to a Shared Services Environment

VA Transformation and the Move to a Shared Services Environment

Thomas M. Muir Director, Support Services, MyVA Program Office Department of Veterans Affairs, duscusses how the VA is currently undertaking the largest transformation in history for the second largest federal government agency to become a more Veteran-centric organization, one that Veterans and employees can be proud to call “My VA”. As part of this transformation, VA is moving out on a roadmap with operating principals to move to a shared services environment, called “Support Services Excellence” in order to integrate across business lines and organizations and improve service delivery at the point of service for Veterans, our customers.
Jumpstart your SSO Journey with a Compelling and Data-Driven Business Case

Jumpstart your SSO Journey with a Compelling and Data-Driven Business Case

Becky Haynes, Director of Finance Process & Systems Improvement at Core-Mark, gives you a look at the current Core-Mark infrastructure, discusses why they are evaluating shared services, steps to developing a compelling business case, assesses the current state of data collection and interview conducting, identifying the future location, and much more including lessons learned.
How to Measure Success the First Time Out

How to Measure Success the First Time Out

Timothy Tickle, Director of Intercompany Transformation at Cummins, Inc., discusses moving beyond centralization, the executive champion, how to establish governance, developing KPIs, and more.
The Path to Standardization: Tips and Lessons Learned from Dignity Health’s Journey

The Path to Standardization: Tips and Lessons Learned from Dignity Health’s Journey

Amy C. O’Donnell, HR Service Center Director at Dignity Health, speaks about Dignity Health HR service structure, the service delivery model, HR service center structure, services provided by the HRSC, top 10 lessons learned. and a path to standardization.