Thomas M. Muir Director, Support Services, MyVA Program Office Department of Veterans Affairs, duscusses how the VA is currently undertaking the largest transformation in history for the second largest federal government agency to become a more Veteran-centric organization, one that Veterans and employees can be proud to call “My VA”. As part of this transformation, VA is moving out on a roadmap with operating principals to move to a shared services environment, called “Support Services Excellence” in order to integrate across business lines and organizations and improve service delivery at the point of service for Veterans, our customers.
Becky Haynes, Director of Finance Process & Systems Improvement at Core-Mark, gives you a look at the current Core-Mark infrastructure, discusses why they are evaluating shared services, steps to developing a compelling business case, assesses the current state of data collection and interview conducting, identifying the future location, and much more including lessons learned.
Timothy Tickle, Director of Intercompany Transformation at Cummins, Inc., discusses moving beyond centralization, the executive champion, how to establish governance, developing KPIs, and more.
Amy C. O’Donnell, HR Service Center Director at Dignity Health, speaks about Dignity Health HR service structure, the service delivery model, HR service center structure, services provided by the HRSC, top 10 lessons learned. and a path to standardization.