How the Department of Veterans’ Affairs Implemented a Multifunctional SSO Focused on Customer Service
We sat down with Thomas Muir, Executive Director, Support Services, MyVA Program Office. He took us through how implementing a multifunctional shared services organization focused on customer service at the VA was so successful, best practices to consider along the SSO journey, challenges that were come across in past year during this transformation, and how they were mitigated, metrics he is most proud of and what they were prior. As well as where he sees the future of SSO headed in the next 5-10 years
Vice President and Assistant Corporate Controller at Parker-Hannifin, Tony Sayer, disscusses the key steps of building a solid business case to jumpstart an SSO journey, and what you can do to assure you are getting the most out of each step, best practices to consider along an SSO journey, challenges that you may come across when launching a new SSO, and much more.
To discuss the challenges pertaining to HR transformation in Asia, SSON talks withJignesh Ramji, Regional HR Business Partner, Financial Products at Bloomberg. Based on his experience working as a HR transformation consultant at Deloitte, Jignesh explains how to successfully approach HR transformation while avoiding some of the pitfalls commonly encountered during the process.