How the Department of Veterans’ Affairs Implemented a Multifunctional SSO Focused on Customer Service
We sat down with Thomas Muir, Executive Director, Support Services, MyVA Program Office. He took us through how implementing a multifunctional shared services organization focused on customer service at the VA was so successful, best practices to consider along the SSO journey, challenges that were come across in past year during this transformation, and how they were mitigated, metrics he is most proud of and what they were prior. As well as where he sees the future of SSO headed in the next 5-10 years
Vice President and Assistant Corporate Controller at Parker-Hannifin, Tony Sayer, disscusses the key steps of building a solid business case to jumpstart an SSO journey, and what you can do to assure you are getting the most out of each step, best practices to consider along an SSO journey, challenges that you may come across when launching a new SSO, and much more.
Still not sure if you should attend this year's Planning and Launching summit? Take a look at the past attendee snap shot - you could be networking with this fine folks!
Need help convincing your supervisor for the time off to attend the summit? Check out our Convince Your Boss Letter and feel free to use it!
Your one-stop packet containing everything you'll need to secure your seat at the upcoming event. See past attendees, tailor your own argument using the customizable convince your boss letter, and finally, go ahead and sign up using the registration form.
Download this years registration form to get you on your way come this October!