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Thomas M. Muir Director, Support Services, MyVA Program Office Department of Veterans Affairs, duscusses how the VA is currently undertaking the largest transformation in history for the second largest federal government agency to become a more Veteran-centric organization, one that Veterans and employees can be proud to call “My VA”. As part of this transformation, VA is moving out on a roadmap with operating principals to move to a shared services environment, called “Support Services Excellence” in order to integrate across business lines and organizations and improve service delivery at the point of service for Veterans, our customers.
SSON reached out to some of the biggest names in shared services and outsourcing to get their take on the most common - and potentially most devastating - mistakes companies make when setting up shared service organizations. The result: the Top Ten Mistakes Made When Implementing Shared Services. It’s literally a catalogue of errors - so just make sure you don’t order from this particular catalogue when it comes to your own great adventure… Ready? Then read on - and try not to wince too often…
To discuss the challenges pertaining to HR transformation in Asia, SSON talks withJignesh Ramji, Regional HR Business Partner, Financial Products at Bloomberg. Based on his experience working as a HR transformation consultant at Deloitte, Jignesh explains how to successfully approach HR transformation while avoiding some of the pitfalls commonly encountered during the process.
Becky Haynes, Director of Finance Process & Systems Improvement at Core-Mark, gives you a look at the current Core-Mark infrastructure, discusses why they are evaluating shared services, steps to developing a compelling business case, assesses the current state of data collection and interview conducting, identifying the future location, and much more including lessons learned.
When SSON published “Top Ten Mistakes Made When Implementing Shared Services” advice from experts across the shared services and outsourcing space on the most common errors organizations make when creating a shared services organization, the response was so popular that we decided to return to the issue. After all, the litany of potential errors doesn’t stop at ten! So here are Ten MORE Common Mistakes… Recognize any? Let’s hope not…
Timothy Tickle, Director of Intercompany Transformation at Cummins, Inc., discusses moving beyond centralization, the executive champion, how to establish governance, developing KPIs, and more.
Amy C. O’Donnell, HR Service Center Director at Dignity Health, speaks about Dignity Health HR service structure, the service delivery model, HR service center structure, services provided by the HRSC, top 10 lessons learned. and a path to standardization.