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Past Attendee List

Past Attendee List

For insight into who you can expect to meet & network with at the event download our past attendee snapshot.

If you prefer to receive a copy via email contact Dionne.Mariavaz@iqpc.com
VA Transformation and the Move to a Shared Services Environment

VA Transformation and the Move to a Shared Services Environment

Thomas M. Muir Director, Support Services, MyVA Program Office Department of Veterans Affairs, duscusses how the VA is currently undertaking the largest transformation in history for the second largest federal government agency to become a more Veteran-centric organization, one that Veterans and employees can be proud to call “My VA”. As part of this transformation, VA is moving out on a roadmap with operating principals to move to a shared services environment, called “Support Services Excellence” in order to integrate across business lines and organizations and improve service delivery at the point of service for Veterans, our customers.
Top 10 Mistakes When Implementing Shared Services

Top 10 Mistakes When Implementing Shared Services

SSON reached out to some of the biggest names in shared services and outsourcing to get their take on the most common - and potentially most devastating - mistakes companies make when setting up shared service organizations. The result: the Top Ten Mistakes Made When Implementing Shared Services. It’s literally a catalogue of errors - so just make sure you don’t order from this particular catalogue when it comes to your own great adventure… Ready? Then read on - and try not to wince too often…
How to Effectively Implement HR Transformation

How to Effectively Implement HR Transformation

To discuss the challenges pertaining to HR transformation in Asia, SSON talks withJignesh Ramji, Regional HR Business Partner, Financial Products at Bloomberg. Based on his experience working as a HR transformation consultant at Deloitte, Jignesh explains how to successfully approach HR transformation while avoiding some of the pitfalls commonly encountered during the process.
Jumpstart your SSO Journey with a Compelling and Data-Driven Business Case

Jumpstart your SSO Journey with a Compelling and Data-Driven Business Case

Becky Haynes, Director of Finance Process & Systems Improvement at Core-Mark, gives you a look at the current Core-Mark infrastructure, discusses why they are evaluating shared services, steps to developing a compelling business case, assesses the current state of data collection and interview conducting, identifying the future location, and much more including lessons learned.
10 MORE Mistakes Made When Starting Shared Services

10 MORE Mistakes Made When Starting Shared Services

When SSON published “Top Ten Mistakes Made When Implementing Shared Services” advice from experts across the shared services and outsourcing space on the most common errors organizations make when creating a shared services organization, the response was so popular that we decided to return to the issue. After all, the litany of potential errors doesn’t stop at ten! So here are Ten MORE Common Mistakes… Recognize any? Let’s hope not…
How to Measure Success the First Time Out

How to Measure Success the First Time Out

Timothy Tickle, Director of Intercompany Transformation at Cummins, Inc., discusses moving beyond centralization, the executive champion, how to establish governance, developing KPIs, and more.
The Path to Standardization: Tips and Lessons Learned from Dignity Health’s Journey

The Path to Standardization: Tips and Lessons Learned from Dignity Health’s Journey

Amy C. O’Donnell, HR Service Center Director at Dignity Health, speaks about Dignity Health HR service structure, the service delivery model, HR service center structure, services provided by the HRSC, top 10 lessons learned. and a path to standardization.