October 26 - 28, 2016
The Marker San Francisco, San Francisco, CA

Media Center

2nd Planning and Launching Shared Services & Outsourcing Summit Official Agenda

Be a part of the in-depth conversation alongside, shared service experts, regarding the latest solutions, strategies, and updates on the industry. Come and join us from 26th - 28th October at The Marker San Francisco and find out through our key-industry speakers more about:

Featured Download

How the Department of Veterans’ Affairs Implemented a Multifunctional SSO Focused on Customer Service

We sat down with Thomas Muir, Executive Director, Support Services, MyVA Program Office. He took us through how implementing a multifunctional shared services organization focused on customer service at the VA was so successful, best practices to consider alon ...

Keys to Launching a New Shared Services Organization

Vice President and Assistant Corporate Controller at Parker-Hannifin, Tony Sayer, disscusses the key steps of building a solid business case to jumpstart an SSO journey, and what you can do to assure you are getting the most out of each step, best practices to consider along an SSO journey, challeng ...

Past Attendee SnapShot

Still not sure if you should attend this year's Planning and Launching summit?  Take a look at the past attendee snap shot - you could be networking with this fine folks!

Convince Your Boss Letter

Need help convincing your supervisor for the time off to attend the summit?  Check out our Convince Your Boss Letter and feel free to use it! 

Registration Packet

Your one-stop packet containing everything you'll need to secure your seat at the upcoming event. See past attendees, tailor your own argument using the customizable convince your boss letter, and finally, go ahead and sign up using the registration form.

Registration Form

Download this years registration form to get you on your way come this October!

Additional Content Download

VA Transformation and the Move to a Shared Services Environment

Thomas M. Muir Director, Support Services, MyVA Program Office Department of Veterans Affairs, duscusses how the VA is currently undertaking the largest transformation in history for the second largest federal government agency to become a more Veteran-centric organization, one that Veterans and employees can be proud to call “My VA”....

Top 10 Mistakes When Implementing Shared Services

SSON reached out to some of the biggest names in shared services and outsourcing to get their take on the most common - and potentially most devastating - mistakes companies make when setting up shared service organizations. The result: the Top Ten Mistakes Made When Implementing Shared Services. It’s literally...

How to Effectively Implement HR Transformation

To discuss the challenges pertaining to HR transformation in Asia, SSON talks withJignesh Ramji, Regional HR Business Partner, Financial Products at Bloomberg. Based on his experience working as a HR transformation consultant at Deloitte, Jignesh explains how to successfully approach HR transformation while avoiding some of the pitfalls commonly encountered...

Jumpstart your SSO Journey with a Compelling and Data-Driven Business Case

Becky Haynes, Director of Finance Process & Systems Improvement at Core-Mark, gives you a look at the current Core-Mark infrastructure, discusses why they are evaluating shared services, steps to developing a compelling business case, assesses the current state of data collection and interview conducting, identifying the future location, and much...

10 MORE Mistakes Made When Starting Shared Services

When SSON published “Top Ten Mistakes Made When Implementing Shared Services” advice from experts across the shared services and outsourcing space on the most common errors organizations make when creating a shared services organization, the response was so popular that we decided to return to the issue. After all, the...

How to Measure Success the First Time Out

Timothy Tickle, Director of Intercompany Transformation at Cummins, Inc., discusses moving beyond centralization, the executive champion, how to establish governance, developing KPIs, and more.

The Path to Standardization: Tips and Lessons Learned from Dignity Health’s Journey

Amy C. O’Donnell, HR Service Center Director at Dignity Health, speaks about Dignity Health HR service structure, the service delivery model, HR service center structure, services provided by the HRSC, top 10 lessons learned. and a path to standardization.